FAQ

Question: 
Can I change my order?

Answer: 

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Question:
Where do you ship?

Answer:

We currently ship in the United-States, Canada, Australia, France, the UK and Germany.

For shipping outside of these countries, please reach out to our support through our helpdesk.

Question:
How long does it take to ship my order?

Answer:

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 1-2 days
- Canada: 1-1 days
- Australia: 2-3 days
- France: 2-3 days
- UK: 2-3 days
- Germany: 2-3 days

Question:
What payment methods do you accept?

Answer:

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.